1. The booking of a transfer is made by telephone or by online booking on the web site of ARATOURS GmbH: www.transfer-airports.com. All booking is subject to, and the client accepts, ARATOURS GmbH’s Terms and Conditions. 

2. ARATOURS GmbH shall confirm the availability via email. If you do not receive our answer within 48 hours of your enquiry please contact us. 

3. Payment is required at the time of booking (Credit Card via PayPal) or min. 14 days before arrival (bank transfer). ARATOURS GmbH shall produce written confirmation of the details regarding the booking, either by email or fax following the initial payment. Such payment is strictly non-refundable except in circumstances where ARATOURS GmbH, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking. 

4. As soon as the payment is done, ARATOURS GmbH shall send you the Voucher. This is your ticket. It must be presented to your driver for both inbound and outbound trips. 

5. The destination and pick-up addresses on your confirmation are the address to which you shall be delivered and picked up from. Should you wish to change these or any other details, this must be done per e-mail at least 2 days prior to the date of travel. If ARATOURS GmbH does not receive details of your new accommodation location within this time you may have to be dropped off at the tourist information office in the relevant resort.

6. Vehicles are fully insured for passenger and third party claims. However, the customers are responsible for their luggage. ARATOURS GmbH shall not be liable for lost, damaged, or stolen luggage out of the vehicle. They are therefore advised to check their own holiday insurance.

7. In principle, customers are limited to two items of luggage (one usual holiday luggage bag and a small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking.

8. Parents or chaperons (or friends over 18 years of age) of children and adolescents under the age of 18 years are responsible for the conduct of the minors while in the ARATOURS GmbH vehicles, and shall be held responsible for any damage caused by the aforementioned minors. 

9. Seat belts must be worn by all passengers in all vehicles. In case of accident, ARATOURS GmbH liability is limited to the conditions of its insurance contract.

10. Any damage caused to an ARATOURS GmbH vehicle by a customer must be paid for immediately. If the payment cannot or shall not be made, ARATOURS GmbH shall be forced to take legal action against the customer(s) in question. 

11. Smoking and consumption of alcohol are not permitted in ARATOURS GmbH vehicles. 

12. ARATOURS GmbH has no responsibility for the eventuality of missed flights or connections due to bad weather conditions, traffic congestion, road accidents, acts of terrorism and vandalism.

13. If ARATOURS GmbH fails for any reason within our control to deliver its passengers to their confirmed destination, ARATOURS GmbH shall provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by ARATOURS GmbH for the costs of alternative means of transport incurred by the passenger to get to their ticketed destination shall not exceed the cost of getting to that destination by taxi.

14. Should the customer fail to show up at the specified location at the arranged time (excluding flight arrivals), and ARATOURS GmbH has not previously been informed, the driver will not wait for the customer more than 15 minutes.

15. Should the customer fail to show up at the specified location at the arranged time (excluding flight arrivals), and ARATOURS GmbH has been informed, the driver will wait for a maximum of 30 minutes.

16. Clients are asked to keep transfer-airport informed about all possible delays and changes to their scheduled flight. The driver will wait up to 2 hours and there is no extra charge for that. But if the driver has to wait over 2 hours, there will be charge, of 40 EUROs/60 CHF for per hour for the groups/individual(s) up to 8 passengers and  80 EUROs/120 CHF for the groups more than 8 passengers. 

The clients must understand that there is no guarantee that allocated driver will be able to wait very long period of time. If the driver has to leave the airport prior to the arrival of passengers, passengers will be placed on the next nearest available transfer.    

Transfer-airport will use every reasonable ways to ensure that the vehicle(s) arrives to the airport on time to begin the period of hire and that it reaches its destination on time. Transfer-airport will not incur any liability whatsoever in the events of any delays of the vehicle(s) up to 2 hour. But if the passengers have to wait over 2 hour, it will be refund: of 40 EUROs/60 CHF for per hour for the groups/individual(s) up to 8 passengers and  80 EUROs/120 CHF for the groups more than 8 passengers. 

17. In case of extremely adverse weather conditions, ARATOURS GmbH may be forced to explore other transport options for customers. This shall only arise when there is a substantial risk for the customer and driver involved in attempting the journey and this decision shall rest solely with the management of ARATOURS GmbH. Payment for any extra transport taken shall be made by the customer, however ARATOURS GmbH shall happily provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.

18. Should a customer order a special seat for a child or infant, ARATOURS GmbH shall supply such seat free of charge. Parents are recommended to bring their own child seats to avoid any confusion.

19. The customer is strongly recommended to have holiday insurance. In case when the aforementioned causes for transfer delays occur – leading to missed flights and other such costly events – ARATOURS GmbH shall not be held liable for the cost of any of these. ARATOURS GmbH shall, however, provide documentation to the customer, which may be used as proof to their insurance provider in order to recoup any money lost. 

20. In situations when ARATOURS GmbH is proved to be negligent, the customer shall be offered discounts from further services – this decision shall be solely at the discretion of the management of ARATOURS GmbH.

21. Any dispute between ARATOURS GmbH and the customer, if not resolved by mutual agreement, shall be referred to a mediator. However, if mediation is unsuccessful, the matter of the dispute shall be referred to a formal litigation process in the courts of Switzerland.